How an Online Acne Assessment Works

If you have never had a video medical assessment before, not knowing what to expect can put you off. Here is exactly how it works, so there are no surprises.

Step one: your questionnaire

After booking your consultation online you will receive an email with a detailed digital questionnaire to complete covering your skin history, your general health, past approaches you have tried, your cycle where relevant, and your current routine. This means your clinician arrives already understanding your story, so no time is wasted.

Step two: your photographs

You upload clear photographs of your skin taken in good natural light, from a few angles. Good photos let the clinician assess the type and severity of your acne accurately, so take them near a window and avoid filters or harsh lighting.

Step three: your unhurried assessment

You have a 45 minute video assessment. This is deliberately long. Your clinician looks at what is driving your acne, whether it is hormonal, inflammatory or something else, explains what they see in plain terms, and answers your questions properly rather than against the clock.

Step four: your plan

Together you agree a plan tailored to your skin and your life. Because care continues as an ongoing plan, you are not left to manage alone afterwards. Your progress is reviewed and the plan adjusted as your skin changes over time.