Shipping policy

Shipping Policy

Effective Date: 7 June 2026

Overview

This Shipping Policy outlines how ClearDerm processes and delivers orders placed through our website.

We aim to dispatch all orders promptly and provide a reliable delivery service for customers throughout Ireland and, where available, selected international destinations.

Order Processing

Orders are typically processed within 1–3 business days following receipt of payment.

Orders placed on weekends, public holidays or outside normal business hours will be processed on the next business day.

During periods of high demand, promotional events or holiday periods, processing times may be longer. If significant delays occur, we will make reasonable efforts to notify affected customers.

Shipping Locations

We currently ship throughout Ireland.

International shipping may be available for selected products and destinations. Shipping availability will be displayed during checkout.

Customers are responsible for ensuring that products purchased can legally be imported into their destination country.

Delivery Timeframes

Estimated delivery times are provided as guidance only and are not guaranteed.

Typical delivery times are:

• Republic of Ireland: 1–5 business days after dispatch

• Northern Ireland: 2–7 business days after dispatch

• International destinations: Delivery times vary depending on location and customs processing

Delivery times may be affected by factors outside our control, including courier delays, weather conditions, public holidays and customs procedures.

Shipping Costs

Shipping costs are calculated at checkout and are based on the delivery location, order value, product weight and selected shipping method.

Any applicable shipping charges will be clearly displayed before payment is completed.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive deliveries where required.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

ClearDerm cannot be held responsible for delays, failed deliveries or additional charges arising from incorrect or incomplete shipping details supplied by the customer.

If an order is returned due to incorrect information, additional shipping charges may apply before the order can be resent.

Lost or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at hello@clearderm.ie.

While we will assist in investigating delivery issues with the courier, ClearDerm is not responsible for delays caused by third-party shipping providers once an order has been dispatched.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• A description of the damage

• Clear photographs of the product and packaging

We will review the claim and, where appropriate, arrange a replacement, exchange or refund in accordance with our Refund Policy and applicable consumer protection laws.

Customs, Duties and Taxes

For international orders, customs duties, import taxes and other charges imposed by local authorities are the responsibility of the customer unless otherwise stated.

ClearDerm is not responsible for delays caused by customs clearance procedures.